[FAQ] Frequently Asked Questions

When will my order arrive?

Most orders will ship between 2-5 business days of purchase depending upon your location in the United States. When on back-order, shipments may take up 7 to 14 days.

Do you offer expedited shipping?
Depending on the inventory status of the product you ordered it may be possible to expedite shipping. Please feel free to reach out to our team via email for more information.

How should I contact Public Use Health if I have an issue with my order or product?
Please contact us via email or give us a call at (512) 333-2790.

May I cancel my order and receive a refund?
We want everyone to be satisfied with their experience at Public-Use Health. Orders may be canceled and refunded up until ship date. If you have a problem with your order or product please contact us via email or give us a call at (512) 333-2790.

Can I pay with my Credit or Debit Card?
Yes. Both Shopify and PayPal payment solution will allow you to pay with a debit or credit card. Please see accepted payment methods in the footer.

How can I obtain wholesale pricing for bulk orders?
Please contact us via email or give us a call at (512) 333-2790. 

I have further questions about RSM or Public Use Health.
That’s what we’re here for! Please send any additional questions to our email or call or text (512) 333-2790.